Useful information and assistance on multibanking
Please take the following steps to be able to use multibanking in CIC eLounge, access third-party bank accounts and execute payment transactions:
- Request an EBICS agreement from your third-party bank and complete it. Return the signed agreement to your third-party bank.
- Your third-party bank will check the agreement is complete and send you the connection parameters (including your client ID and user ID).
- Complete the Bank CIC form “Multibanking – activating CIC eLounge users”, sign it and send it to us with a copy of the connection parameters (including your client ID and user ID).
- You will then receive a letter from us with the key parameters, which you have to sign and forward to your third-party bank.
- Your third-party bank will notify you once your EBICS agreement has been activated on their EBICS server.
- Please inform us once activation has taken place. We can then complete the registration.
- The next time you log in to CIC eLounge, you will have to accept the terms and conditions for using multibanking, and then you will see your third-party accounts in eLounge.
Since multibanking is an extension of the CIC eLounge digital service channel, you need access to it to be able to use multibanking.
Yes, you can activate several third-party banks in multibanking. You need a separate EBICS agreement for each bank. Please follow the procedure detailed in the question above.
We cannot give a precise answer, because your third-party bank is also involved in the registration process. We expect it to take about two weeks until your third-party bank accounts are available in multibanking in CIC eLounge.
At present only accounts held with third-party banks in Switzerland can be displayed in eLounge.
Account data from third-party banks are downloaded and updated once a day. If you enter payment instructions for a third-party bank account in eLounge, this will be reflected in the account balance immediately. If any payment instructions for the third-party bank account were not entered in eLounge, you will see these the following day.
Yes, in principle.
However, please note that not all banks will issue an EBICS agreement to a private individual. Also, an EBICS agreement with distributed electronic signature (VEU) is mandatory for private individuals.
For technical reasons, your third-party bank accounts can only be displayed in eLounge once a booking has been posted to the accounts. eLounge will be informed of this booking and will display your third-party bank account from then on.
For more detailed information, please refer to the factsheet “Multibanking for CIC eLounge”. Essentially you need a new EBICS agreement with your third-party bank, either with distributed electronic signature (VEU; this is mandatory for private individuals) or without. When completing the EBICS agreement, please ensure that you always select the CAMT formats for data transfer, if available. Naturally, you also need access to CIC eLounge.
An EBICS agreement with your third-party bank is needed to use multibanking. The EBICS interface is used to transfer account data, statements and payment transactions data via the secure EBICS channel.
Using multibanking is free. For payment transactions via third-party bank accounts, the fee scale of the relevant bank applies.
Payments made via data upload through third-party bank accounts are not possible at present.
Yes, salary payments/confidential payments through accounts held with third-party banks are possible. To do this, select the “Salary payment/confidential payment” option in the payment template.
Please contact your relationship manager for more information. We are happy to investigate, but may have to refer you to the third-party bank.
Multibanking can be activated for all payment transaction accounts (including savings accounts). Investments and loans at third-party banks are not displayed in CIC eLounge.
Yes, to do this in eLounge please go to “Payments > Account transfers” and select the accounts to be debited and credited. As this is a domestic payment, you then have to switch to the “Domestic payment/QR-bill” template and complete the details of the beneficiary.
Payments have to be confirmed in accordance with the settings selected. Under “Settings > Limits” in eLounge, you can define whether all payment beneficiaries have to be confirmed, or only payments to new beneficiaries.
Payments for same-day value can be entered up until 2.00 p.m. However, the cut-off time for accepting payment instructions varies by bank, so we cannot guarantee same-day execution.
No, third-party bank accounts can only be selected as the account to be debited or credited (in the event of account transfers) for payment transactions.
No, individual rights cannot be assigned for third-party bank accounts. Please note that all eLounge users with active multibanking access rights can see all third-party bank accounts.
If you have an EBICS agreement with distributed electronic signature (VEU) with your third-party bank, you have to register the new person with that bank first. Please then send us a copy of the connection parameters (including the new user’s client ID and user ID), so we can register them for multibanking and activate them. Please also let us know whether the new user is to have the right to make salary payments/confidential payments or not.
If you have an EBICS agreement with your third-party bank without distributed electronic signature (VEU), you can grant the new user access rights to third-party bank accounts directly in eLounge. To do this, go to “Settings > User management”, select the user on the left, click on “Edit” and activate the “Multibanking” right. Send the changes and the chosen user will have access to the third-party bank accounts within a few minutes.
As a super user on the client relationship, you can select the relevant user on the left under “Settings > User management”. Then click on “Edit”, open the client relationship where the third-party bank accounts are encrypted and remove the tick under the “Multibanking” right. Please then send the changes, and a few minutes later the user will no longer have access to the third-party bank accounts.
Alternatively, you can send a change request for the relevant user to your relationship manager.
Please notify your relationship manager that you no longer wish to use multibanking. Your third-party bank accounts will then be deactivated in eLounge and will no longer be displayed.