CIC colored stripes

2016

Foreword
Philippe Vidal

Philippe Vidal
Chairman of the Board of Directors

Thomas Müller

Thomas Müller
CEO

“Security in a dynamic market”

We are delighted to present to you the 107th Annual Report of Banque CIC (Suisse). Last year saw us post another impressive result.

To read on

Global development was very fractured in 2016. In many industries and regions, there is a sense that things are taking a turn for the better, driven by optimism and an encouraging outlook for the future. Various developments and unresolved problems, such as political upheaval, government debt, negative interest rates, refugee issues, currency wars and terrorism, are otherwise a source of concern for people and markets. The relentless flood of information and resulting high levels of volatility are posing a serious challenge.

In this uncertain environment, we offer our clients security. Security in the form of a solid financial base – because we belong to one of the best-capitalised banking groups in Europe. Security in the form of trust – because our employees support our clients, are there for them and keep their eye on what is essential. Security in the form of expertise – because our relationship managers boast the best qualifications and can offer a wide range of individual solutions.

Thanks to this approach, 2016 saw Banque CIC (Suisse) continue its excellent performance of recent years. Our clients put their trust in us and tell others about our bank, thus enabling us to continually expand our customer base. Our existing clients are also intensifying their relationships with us. This has had a very welcome impact on volumes and earnings – our business volume having increased to CHF 2,2 billion and our profit to CHF 25,5 million.

And how we shape our future matters just as much to us. Personal interaction is vital in making complex and important decisions, while repetitive tasks need to be carried out automatically via our systems as efficiently as possible. In 2016, we once again tailored our range of services to our clients’ needs. With our new Corporate Finance department and our new factoring service, we can now offer our clients additional key advisory and financing services. We also introduced automated investment processes in 2016, laying the foundation for further technical innovation in the years ahead. This means that our clients can now decide how, when and where they want to use our services.

We would like to take this opportunity to thank our clients for their confidence in us. We are honoured by their loyalty and motivated by their satisfaction. We should also like to thank our employees, as they are the people who make our success possible and guarantee our stability and reliability.

Despite the uncertainties in the world around us, we are looking forward to 2017 with confidence and believe that this year will again provide many interesting opportunities. By sharing these opportunities with our clients, we aim to achieve positive results again for them, our employees and our bank.

Philippe Vidal
Chairman of the Board of Directors

Thomas Müller
CEO

Facts & figures

- billion

total assets in CHF

Change in interest income
Client assets
+25%

In a challenging environment, client assets increased to more than CHF 5 billion. This encouraging result is testimony to the considerable trust that clients have in Banque CIC (Suisse).

Income structure
Management committee 2017
Management committee of Banque CIC (Suisse)

From left to right: André Justin, Christoph Bütikofer, Thomas Müller, David Fusi, Patrick Python

What sets us apart: Flexibility
Flexibility for entrepreneurial ideas

Flexibility for entrepreneurial ideas

Satisfied clients remain loyal to their bank for many years. This requires the bank to understand the needs of its individual clients and respond in a flexible manner. The Teufelhof in Basel is a good example of how Banque CIC (Suisse) managed to meet client expectations in different phases of a business’s development.

To read on

Since its establishment in 1989, Gast- und Kulturhaus Teufelhof in Basel has earned an outstanding reputation. Seven years ago, two former employees, Nathalie Reinhardt and Raphael Wyniger, took over the business from Monica and Dominique Thommy-Kneschauerek. In culinary, architectural and publicity terms, Raphael Wyniger implemented new ideas and took the company forward with great verve. He put his business ideas to paper in exemplary fashion, persuading the advisors at Banque CIC (Suisse) to provide him with financing.

I don’t want to have to make choices as a bank client – what I need is the right recommendation for reasons that I can understand.

Expertise, not pick and mix

“Our customers at the Teufelhof appreciate a good selection of wines. But I don’t want to have to make choices as a bank client – what I need is the right recommendation for reasons that I can understand,” says Wyniger. In talks, it became clear that the bank and the client had differing views in this regard. The bank thought it was very important that Wyniger had a range of financing solutions to choose from. However, Wyniger was mainly interested in receiving specific and highly qualified advice from someone he could trust. Today, Wyniger stresses that his expectations were definitely exceeded in terms of benefiting from proactive advice, the transfer of knowledge, and a long-term focus. He feels that he and his bank are on the same wavelength – a seemingly banal but determining factor in every partnership. “It is important to me to know where interest rates are heading,” says Wyniger. “I receive updates without having to ask, even when my personal advisor is absent and his colleague takes over.” Wyniger points out that his financial knowledge is limited, which is why he particularly appreciates the fact that he receives precise information about the cost of his loans and is able to understand how this cost is determined. His expectations were exceeded in this regard, too.

Claudio Rossi and Raphael Wyniger

Claudio Rossi, advisor at Banque CIC (Suisse), talking to Raphael Wyniger, owner and director of the Teufelhof in Basel.

Showing appreciation

Many banks use mission statements as a way of adding an emotional dimension to their brand. By sponsoring events, banks are able to evoke specific feelings among their target audience. Yet, hotel director Wyniger is not interested in such things. They are of secondary importance to him. In his view, actions speak louder than words. The little gestures are what matter to him – such as when the members of the Board of Directors come for lunch, or when his venue is used for a workshop.

Study on client expectations

Based on a study by IBM Banking, Banque CIC (Suisse) surveyed both its clients and its client advisors on 12 specific client expectations, asking them about their importance and the extent to which these expectations are met.

Any criticisms?

Wyniger is keen to emphasise that he receives professional support from a personal advisor who never promises anything he is unable to deliver, even if this leads to a difference of opinion. All his expectations were met, and in 6 of 12 areas they were outstripped. In recent years, Banque CIC (Suisse) and its corporate client Teufelhof have established a relationship built on trust – a solid foundation for future partnership and a host of new ideas.

Individual needs and offers flexible, tailored financing solutions

Trust is key when it comes to property

Demand for property remains high in Switzerland. Buyers are looking for good quality at attractive prices as well as personalised service. BTG Immobilien AG relies on a banking partner that takes a holistic approach to individual needs and offers flexible, tailored financing solutions.

To read on

Low interest rates, high prices and cautious banks characterise the current property market. Regulatory requirements are increasing in a bid to stave off the next credit bubble, which is why buyers are finding it more difficult to obtain loans. Compared to house prices, income levels have hardly risen in 2008, so the circle of potential buyers is shrinking. “Many interested buyers don’t know what to expect from a mortgage,” says Ronald Hofer, co-owner of BTG Immobilien AG. “They only see the low interest rates but have little idea of the conditions. Disappointed clients often have to give up on the idea of buying a property.”

High-quality properties

Hofer has been selling and marketing residential property in the Basel region for some 12 years. He knows the business and has an excellent network of contacts. Hofer specialises in premium-quality houses and apartments, and also has a broad-based portfolio of commercial properties. He has not suffered any decline in demand, even though the industry is experiencing sales difficulties. Multifamily dwellings are currently in demand as investment properties. However, purchase enquiries from expats have declined slightly since the adoption of the initiative on immigration by the Swiss population.

Emotions sometimes also play a role when buying a home. In Binningen, a vendor decided to have her parents’ home razed to the ground in order to make room for an apartment building. She could not bear to watch the demolition, but was very happy that 2 of the 5 apartments had already been sold before construction began – in a premium location where land costs more than CHF 2,000 per square metre.

Reto Bornhauser and Ronald Hofer

Two men with a long-standing relationship – Reto Bornhauser of Banque CIC (Suisse) and Ronald Hofer, co-owner of BTG Immobilien AG

Individual instead of standard solutions

Hofer needs strong partners to finance the construction of multifamily dwellings. In his experience, many banks are not interested in financing projects if they are unable to finance the individual freehold apartments too. Buyers usually ask their own bank for a mortgage. The financing for the property in Binningen almost failed as well. No one was satisfied with the standard solutions available on the market. Only Banque CIC (Suisse) could offer a convincing solution. The responsible client advisor Reto Bornhauser has known Hofer for years. Bornhauser is always very passionate about Hofer’s projects. “Partners who feel the same about quality are the key to this business,” says Hofer, who believes that he has found a solid partner in Banque CIC (Suisse) and knows that he and his clients are now in good hands.

With Banque CIC (Suisse), the approach is holistic, well thought out and flexible.

Personal advice matters

According to Hofer, it is hard nowadays to develop a bond of trust with a financial advisor who understands your requirements. Hofer’s clients also like financial partners who will take care of their business in person – particularly with regard to top-class properties. Instead of being strung along, his clients want honest, direct information. “My clients and I always know where we stand with Banque CIC (Suisse),” says Hofer. “This saves me a lot of time and effort. If time is short, my financial advisor can also prioritise a particular dossier. Not all banks do this. When he recommends something, I know it is the best solution for my clients.” Many of his financing solutions have surprised Hofer. The approach is holistic, well thought out and flexible. “We are happy to recommend Banque CIC (Suisse) to our clients at any time.”

Flexibility Swisspool Balneo

Extra breathing space through factoring

Factoring is a way in which companies can outsource their debt collection activities to a bank and minimise their administrative burden as well as the risk of loss. Since it began to outsource receivables management for its export business to Banque CIC (Suisse), Swisspool Balneo AG has been able to concentrate on its core business again.

To read on

The company premises of Swisspool Balneo AG are located in Cormoret in the Bernese Jura. Frank Schneider founded his company there in 1998, and has been manufacturing products to enhance body and soul ever since. Besides bathtubs and whirlpools, Schneider specialises in balneotherapy massage systems. His baths relax the muscles and joints, soften the skin and stimulate the blood circulation. The bathtubs cover 3,000 square metres of production floor. Sixteen employees make sure that these products are delivered on time across Europe. Customers mainly include hotels, healthcare facilities and construction companies. Schneider often visits his customers in person, so that they can see and touch the materials, colours and forms. He also believes that proximity to customers makes a big difference.

Factoring has changed my life. I couldn’t do without it anymore.

Efficient processes

Trust also plays a key part in his relationship with suppliers, partners and his bank. Schneider has 35 years’ experience of working with financial advisors. He says it was only four years ago that an “old-school banker” came on the scene again – a consultant from Banque CIC (Suisse) who is interested in his affairs and is honest and direct. The strong Swiss franc was a big problem for him at the time, and he had to adapt his processes to stay competitive. It was at this moment that one of his suppliers suggested he try out factoring.

Frank Schneider, Swisspool Balneo AG

Extra breathing space – Frank Schneider, owner of Swisspool Balneo AG, on the production floor where he manufactures bathtubs and massage systems

Better cash flow

“Factoring has changed my life,” says Schneider. “I couldn’t do without it anymore.” With factoring, Schneider is able to outsource all his receivables management activities. Swisspool Balneo’s invoices to foreign customers are processed via Banque CIC (Suisse). Schneider receives at least 90% of the outstanding amount within 10 days, while the remaining 10% follows within 90 days. Having this immediate cash flow allows him to be financially more independent. Thanks to discounts, he gets better purchasing terms from his suppliers, and he also has enough money to invest in the business. Although he is still feeling the effects of the euro crisis, 2016 was a record year thanks to factoring and increased diversification of the company. Since Schneider began to use factoring for exports, he has no longer needed a current account overdraft to solve his short-term cash flow problems. He is able to forgo the lengthy application process, while the advance costs for factoring are considerably cheaper – amounting to only around 3% a year, which is about half of the normal lending rate. Schneider is now thinking of introducing his Swiss customers to factoring as well.

Long-term client benefits

Banque CIC (Suisse) made Schneider a comprehensive offer that no one else could match. The bank now handles all his bank transactions. Schneider values his advisor’s expertise and decision-making authority. Speedy responses allow him to act quickly. Advisor Mauro Bergonzi appreciates the friendly nature of his relationship with Schneider, but likes to keep business separate and believes in communicating openly. Long-term benefits for the client are what matter, not short-term profit. Frank Schneider is not the only person to be completely satisfied – his wife is too: “Factoring has given us room to breathe again, for which we are grateful,” she says. “We have already recommended the bank and factoring to some of our friends.”

Logo CM-CIC Factor

Market outlook
Mario Geniale

Mario Geniale

Carole Freléchoux

Carole Freléchoux

Creativity is necessary when interest rates are low

Interview with Carole Freléchoux, Portfolio Manager, and Mario Geniale, Chief Investment Officer, of Banque CIC (Suisse).

To read on

What surprised you most on the stock markets in 2016?

C.F.: Extreme market fluctuations, considerable volatility in the oil price from the outset, and the outcome of the Brexit referendum were all things I did not expect.

What have you learned from the developments of the past year?

C.F.: To earn money on the markets, we need to be more creative without taking unnecessary additional risks. When interest rates are low, investors are mostly left with the equity market. They can either buy defensive stocks or systematically hedge themselves against unexpected price losses. Another sensible choice is to invest in precious metals, for example, as these usually benefit from market uncertainty.

Creativity is needed in order to earn money on the markets.

What will be the dominant theme in 2017?

M.G.: Political elections in France, Germany, Italy and the Netherlands on the one hand, Donald Trump as the new US president on the other. Both these factors are a source of uncertainty.

Will the first year under President Trump boost or dampen economic growth?

M.G.: Trump is likely to be economically successful. Many companies like Google and Apple have parked billions abroad and would not be averse to repatriating these funds to the US. Trump wants to accelerate this repatriation with a tax break. If these funds are funnelled into long-term investments, this will also help to create new jobs and boost the economy. However, it is hard to gauge what impact his policies will have on the US national budget and the sustainability of his programme. When you increase spending but reduce taxes, the money will fall short somewhere. He is cutting corporate taxes so that companies will earn more, which will then mean that tax income rises again. It this plan fails, the growing US debt burden along with stronger inflation will lead to higher bond market interest rates. Falling prices on the capital markets and price losses mainly affect bonds and, by extension, conservative investors. Rising interest rates dampen the economy, because most companies must borrow to fund their investments and growth.

Mario Geniale, Chief Investment Officer Banque CIC (Suisse)

Mario Geniale, Chief Investment Officer Banque CIC (Suisse)

If Trump’s plans work out, how can investors benefit?

M.G.: Trump wants to expand infrastructure with streets, bridges, communication networks, etc. This will increase demand for industrial metals such as copper, lead, palladium and zinc, so investments in commodities are likely to pay off. China is currently increasing its commodity stockpiles.

Which sectors will be the winners, and which sectors will lose out?

C.F.: Trump will boost the industrial companies. If Trump can reflate the economy, consumption will also improve. However, the financial sector is still struggling with interest rates. Banks are benefiting from low call money rates and rising long-term interest rates, because call money is used to finance long-term loans. Yet, the difference between short-term and long-term interest rates is very small in Europe, so banks are not earning enough. Nevertheless, this year should see stronger economic growth in the US and rising inflation, which will push up long-term interest rates and increase the difference again. The situation is better for US banks, which is why we are keeping an eye on US financial stocks.

What will the Swiss franc do?

M.G.: That depends on the euro, which has several stumbling blocks to overcome. The likelihood is that the euro will neither fall nor gain that much, given that the ECB will continue to intervene. The Swiss National Bank is also keeping the Swiss franc in check. I therefore expect the exchange rate to remain stable between 1.10 and 1.12.

What can investors expect from your investment strategy?

M.G.: We have been seeing high volatility on the markets for some time now. Products such as gold and silver benefit from this and stabilise the portfolio. We are also increasingly using hedging strategies with put options. For bonds, we recommend raising the exposure to the corporate sector. If Donald Trump’s economic programme is a success, inflation-linked bonds will also come in handy, because inflation rates grow in tandem with the economy. We remain cautious with regard to emerging markets, which could suffer from a strong US dollar and ever more protectionist tendencies.

Investment recommendations from Mario Geniale

Gold or silver?
Oil or diamonds?
Copper or zinc?
Emerging or industrialised markets?
China or Brasil?
Corn or wheat?
Coffee or sugar?

This is who we are

6,000 years’ experience

Around 350 people work for Banque CIC (Suisse), boasting a total of 6,000 years’ combined experience in their jobs. Many of them have been loyal to the bank for numerous years, with one in three employees having remained at Banque CIC (Suisse) for at least 10 years. Ultimately, it is these people who guarantee stability and reliability.

To read on

Highlights
APRIL 2016

Client from Basel-Land wins CHF 6,768

Banque CIC (Suisse) is the only Swiss bank to offer a Pillar 3a investment savings plan with a free choice of funds and an individual mix tailored to the investor’s profile and requirements. A competition was launched as part of a campaign to promote this product. One annual tax-free contribution of CHF 6,768 was up for grabs. The lucky winner from the canton of Baselland was drawn from more than 1,000 participants.

JUNE 2016

Wickelfisch waterproof dry bags for the Rhine swimmers of Basel

Not so long ago, if you wanted to swim in the Rhine you would have been unable to take your clothes with you into the water. Instead, you would have had to walk back to the spot you entered the river and hope that your clothes were still there. For some years now, people in Basel have been using the Wickelfisch – a waterproof dry bag that carries your clothes while you swim. This invention is also becoming increasingly popular among the river-swimming fraternity elsewhere in Switzerland. Since summer 2016, the Basel offices of Banque CIC (Suisse) have been selling a trendy version of the Wickelfisch in the bank’s corporate colours for CHF 22.

JULY 2016

Handicap International Golf Charity Trophy

Handicap International has been committed to helping people with disabilities in crisis and war zones for the past 30 years. The second edition of the Golf Charity Trophy took place in Andermatt in support of this charity. Christa Rigozzi and local hero Bernhard Russi were patrons of the event, while Banque CIC (Suisse) provided support in its capacity as presenting partner. Handicap International received total donations worth CHF 31,150.

AUGUST 2016

Top ranking in the ECB’s stress test

In its latest stress test, the European Banking Authority (EBA) rated the Crédit Mutuel banking group – to which Banque CIC (Suisse) also belongs – as one of Europe’s 10 most secure banks. Even if a sharp economic downturn were to occur, the group would have a healthy equity ratio of 13.54%, which is well above the required ratio of 5.5%. The Group’s cooperative structure is a great strength, guaranteeing its members and over 30 million clients long-term security.

AUGUST 2016

Commitment to dementia sufferers

Some 700,000 people in Switzerland are confronted with dementia in their lives. The Swiss Alzheimer Association not only supports dementia sufferers and their families, but also helps to increase public awareness of the issue. Banque CIC (Suisse) is donating CHF 40,000 to the Alzheimer Association over a period of 3 years as part of its partnership strategy for charitable work. This commitment will also involve communicative activities to raise the profile of this illness.

AUGUST 2016

RAID – Concours d’Élégance in Basel

The Concours d’Élégance takes place in late summer every year on the eve of RAID Suisse-Paris. Around 60 vintage cars paraded down Freie Strasse on 17 August. Banque CIC (Suisse) supported the event, with its historic headquarters providing an attractive backdrop. Manager of Banque CIC (Suisse) in Basel, Yves Grütter, handed the winner’s trophy for the most beautiful car to Eric Rickenbacher.

SEPTEMBER 2016

Factoring – a new service for companies

Banque CIC (Suisse) is adding factoring to its range of services for corporate clients. Companies will be able to sell their outstanding receivables to the bank and immediately receive an advance on the outstanding amounts. This will provide companies with improved short-term liquidity and allow them to immediately exploit new market opportunities and finance investments in growth. It is also possible to hedge the credit risk and thus mitigate the risks associated with expanding into new markets.

NOVEMBER 2016

New Corporate Finance service

By establishing a Corporate Finance team, Banque CIC (Suisse) is focusing even more on entrepreneurs and companies as a client group. The new service covers mergers and acquisitions, structured finance and private equity. Embedded into the international network of the Crédit Mutuel-CIC financial group, the bank finances takeovers, mergers and changes in ownership, and assists clients in finding investors. The new team is headed by Maurizio Pierazzi, who has a successful track record spanning more than 20 years in the areas of mergers and acquisitions and corporate finance.

2017

Taking care of business for you