Switching banks made easy

We are delighted to welcome you as a client of Bank CIC. We would be happy to help you transfer your assets so that the switch is as easy and straightforward as possible for you. Sample letters will help you inform your employer, insurance company and other contacts that you have switched banks.

Step-by-step instructions for moving your assets to us without any complications:

  • 1. Open your new account with CIC (Switzerland)

    We’ll send you the contractual documents as a new client. As an existing client of the Bank, you can open and use other accounts or investment options such as cleverinvest or retirement solutions directly in your CIC eLounge.

    You can find the current conditions and interest rates here.

    Apply to open an account

  • 2. Provide your employer, insurance companies, etc. with the new account details

    Provide your employer, insurance companies and other contacts with the new account details. Use the sample letter for a smooth transition:

  • 3. Set up standing orders and eBills in CIC eLounge

    Register your standing orders to your new account in three steps:

    1. Log in to your current bank’s e-banking platform and delete your standing orders.

    2. Log in to CIC eLounge.

    3. Go to “Payments” > “Standing orders” and set them up as new standing orders.

     

    Set up eBills

    With eBills, you receive, review and pay your bills directly in CIC eLounge. Not only does this save you time, it also means that you no longer receive paper or email bills.

    To set up eBills in CIC eLounge, go to “Payments” > “eBill” > To the eBill portal:

    1. Select your desired bill issuer from the list in the eBill portal.
    2. Click on “Register” and fill in the bill issuer’s online form.

  • 4. Close your previous bank account and arrange for the assets to be transferred to your account with CIC (Switzerland)

    Download the relevant sample letter, adapt it accordingly and send it to your desired recipient:

    * The transfer form can only be submitted with an existing 3a retirement account. If you do not yet have a 3a retirement account at CIC (Switzerland), opening one is very easy and can be done in a few minutes entirely online. Just click here.

Use the practical checklist, which will help make the transfer as easy as possible for you or simply contact us.

Questions & answers about switching banks

  • What do I need to bear in mind in order to ensure that the switch goes smoothly?

    For a seamless switch, it is absolutely essential that you have already opened an account with us and know the account number. Only then can you close your previous bank account.

    If this is the case, the assets can be transferred with little effort. However, you will need to cancel all standing orders and direct debits with your previous bank. We would be happy to help you with that.

    You will need to return or destroy all cards (credit and debit cards). The bank will not be able to close your old account if you still have standing orders and direct debits running on it.

  • Who should I notify of the bank switch?

    The people/entities to be informed in order to continue receiving income and processing payments (e.g. standing orders and direct debits) on time include:

    • your employer (if your salary was paid into the private account being closed);
    • the authorities (tax office, social services);
    • telecoms companies and internet providers;
    • credit card issuers;
    • your landlord;
    • insurance companies (health insurance, car insurance, liability insurance, household contents insurance and so on);

    We have prepared a suitable sample letter.

  • How much will it cost me to switch banks?

    Generally, it does not cost anything to switch banks. However, some banks charge fees for closing your account. Please contact the bank concerned directly to find out. Certain bank products have withdrawal policies affecting notice periods. Penalties may be charged if you do not keep within these withdrawal limits. It is therefore worth closing your account prior to the next fee period.

  • What do I need to bear in mind when terminating a mortgage?

    In principle, switching to a new mortgage provider is easier than you would think. For the switch to be seamless and as straightforward as possible, a one-to-one consultation is very helpful. We would be happy to help you with all the formalities and give you important tips on specific steps.

  • How do I close my old bank account?

    Normally, a signed letter of termination will suffice. The best thing would be to use our sample letter for closing your bank account. If you prefer to go to the bank counter, all you need to do is sign your name.

Further information