“The times are very bad. Very well, you are there to make them better.” This quote from Thomas Carlyle, one of the leading figures in the English-speaking literary world of the 19th century, is a perfect description of Bank CIC’s development over the last financial year. By consistently implementing its forward-looking strategy, Bank CIC was able to introduce innovative new products, achieve very high levels of client satisfaction and set a new financial record.
In line with Thomas Carlyle’s advice, we strive to do the best we can for our clients and our bank in a given environment. By introducing our new Swiss banking approach, we have made Bank CIC significantly more successful and fit for the future. We are breaking new ground and combining tried-and-tested values and innovative ideas to produce the very best solutions.
We combine humanity with technology. Our relationship managers are personal partners who offer needs-based advice that is tailored to the challenges you face. Last year, we added CIC eLounge to this personal point of contact. It is one of Switzerland’s most state-of-the-art electronic banking systems and a key milestone in the digitalisation of our bank. Via eLounge, our clients can take advantage of our personalised advice and manage their banking relationship easily at any time and from any location – entirely according to their needs.
Combining the investment and credit businesses through a personal relationship manager also enables us to offer added value in a way that is quite possibly unique to Bank CIC. Thanks to this combination and the trust of our clients, we were able to achieve sustainable credit growth and generate new asset growth of over CHF 1 billion despite a cautious risk policy.
However, we also deliberately provided a counterpoint to this in 2019 by investing in order to remain fit for the future. While others are cutting costs, we are expanding our branch network, recruiting additional employees and creating innovative digital solutions which benefit our clients, our employees and the bank alike. For this reason, we do not complain about new regulations but use them to create added value and lay the foundations for our future development.
These combinations (security and innovation, simplicity and expertise, transparency and individuality) are the approach that our clients love and that enables us to achieve significant volume and new clients growth.
The financial result of this commitment and our entrepreneurial approach is excellent. It is what allows us to be “your flexible bank”, combining tradition and the future with new Swiss banking. We increased our business volume by CHF 2.4 billion or 12.7%. Revenue was up by 12.6% to CHF 155 million and profitability rose by 15.3% to CHF 33.8 million, despite the high costs of modernising the bank. Our shareholder, the cooperative banking group Crédit Mutuel, contributes to our success both through close collaboration and also by forgoing dividends in order to enable our continued growth.
In the ever-changing banking business, Bank CIC positions itself in a clear and carefully considered manner. We are well equipped to react to changes with agility and flexibility, enabling us to remain a reliable long-term partner well into the future.
We would particularly like to thank our clients for their loyalty and trust. However, we are also immensely grateful to our employees, who make joint success stories possible thanks to their partnership-based collaboration with our clients. We look forward to continuing with our development strategy in a challenging environment and will do everything we can to ensure that the year 2020 is successful, sustainable and unifying in every respect.