Settings & services
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How do I change my default/personal settings?
Under “Settings > My profile”, you can choose your personal settings such as language, standard debit account and standard portfolio. You can also set a monthly transfer limit for all client relationships, set messages and chose settings for signing transactions.
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How do I change my password?
You can change your password at any time under “Settings > My profile”. You can also set device management here. Please follow the instructions on length of password.
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Where do I see detailed information about my account?
Click on “Assets > Asset overview” and then on the three dots on the right and select “Account information”. Detailed account information such as conditions, information on withdrawals and exempt amounts are displayed.
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How do I change the heading name on an account?
Select the relevant account under “Assets > Asset overview” and click on the three dots on the right. You can then enter the desired heading under “Account information”.

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How do I manage my notifications?
Under “Settings > Notifications” you can set the events for which you want to be automatically informed by push messages to your smartphone, by e-mail or sometimes by SMS. That way you know, for example, when a credit is paid to your account, your account is debited or a payment is not executed.
To active or deactivate notifications please select the controller in the “On/Off” column and select the channels you want to receive messages through.
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How do I register an additional mobile device?
Please contact the CIC eLounge Hotline by calling +41 58 268 16 30 or sending an email to elounge@cic.ch. They will be happy to help you register your additional mobile device for CIC eLounge from Monday to Friday, 8 a.m. to 5.30 p.m. (except on public holidays).
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How can I register a new mobile device?
Please contact the CIC eLounge Hotline by calling +41 58 268 16 30 or sending an email to elounge@cic.ch. They will be happy to help you register your new mobile device for CIC eLounge from Monday to Friday, 8 a.m. to 5.30 p.m. (except on public holidays).