Payments

Click on “Payments”, “New payment” and enter the IBAN, account number or name of the beneficiary. If you have made a transfer to this beneficiary before, their name/account will appear in a drop-down list.

SEPA is the Single Euro Payments Area. The SEPA comprises all Member States of the European Union (EU) and the European Economic Area (EEA) plus Switzerland and other countries.

A SEPA payment is a foreign payment in euro within the Single Euro Payments Area between participating banks.

Click on “Payments”, “New payment” and enter the IBAN, account number or name of the beneficiary. If you have made a transfer to this beneficiary before, their name/account will appear in a drop-down list. Alternatively, click on “Manual selection” and chose “International payment”.

Enter all the details required in the payment template. The option “Division of costs (shared)” is set by default to ensure a low-cost SEPA payment.

The following options are available for foreign payments:

• Division of costs (shared)
• To be paid by beneficiary (BEN)
• To be paid by ordering party (OUR)

All pending orders can be found under “Payments” “Payment overview”. There is also a filter you can use to make individual selections.

Yes, the payment must be fully entered and approved by 15:15, so that it can be executed on the same day.

Search for the desired payment in Payment overview and click on the three dots on the right. A context menu will open offering “Copy”, “Edit” and “Delete”.

In general, an entered payment can be changed or deleted until the day before the execution date. Payments entered before 15:15 to be executed the same day are executed immediately and cannot be changed or deleted.

All current standing orders can be viewed under “Payments > Standing orders”. Standing orders can be edited, copied or deleted here. To do this, just click on the three dots on the right-hand side of the screen.

CIC eLounge in browser:

Select the desired medium (mobile or pen) under “Payments > Scan payment slip” and follow the instructions.

CIC eLounge app:

In the CIC eLounge app, click on “Scan payment” on the dashboard and follow the instructions on the screen.

Registering for eBill is quick and easy and can be done under “Payments > eBill”. Click on the “Register now” link and follow the instructions.

The different statuses of eBill invoices (“New”, “Outstanding” and “Due”) are displayed under “Payments > eBill”. Click on one of these tiles or “To the eBill portal”. You will be redirected to the eBill portal, where you can approve your outstanding invoices.

Click on the three dots at the top right under “Payments > eBill” and select “Deregister from eBill”. Please note that this will deregister you completely from eBill. You will lose your access to the eBill portal and will no longer be able to use this service. Companies that have issued you invoices via eBill in the past will not be notified if you fully deregister. We therefore recommend you deregister from individual billers in the eBill portal first. That way the company in question will be informed of your deregistration.

Payment lists let you make recurring payments with changing amounts to multiple recipients both quickly and easily.

Under “Payments > Payment lists” click on “New payment list” and enter the name of the list, the client relationship and the debit account in the template. Then you can add individual payments to the list and they will be executed together.

See “How do I create a payment list?”

Under “Payments > Payment lists” click on the three dots on the right on the desired payment list and click on “Execute”. Each time you execute, check first that the contents of the payment list are correct.

For security reasons, payments to a new beneficiary always have to signed as well the first time.

Payments can be signed under “Payments > Payment overview > Approvals”. To do this, click on the three dots and select “Sign”.

A total of two payment orders per year may be made free of charge from a savings account and four from an investment account (including when instructions are given by telephone, fax, letter or email).

Enter the standing order like a normal payment (see above) and select “Standing order” in the template. Enter the details required such as frequency, validity, arrangements for weekends/public holidays, etc., and complete the order by clicking on “Execute”.

Click on “Payments > Account transfer” and enter all the details required in the template.

Or go to “Payments > New payment” and select account transfer under “Manual selection”.