CIC eLounge Help

Security & login

Where do I find relevant security information about CIC eLounge?

The most important rules of conduct and security information about CIC eLounge can be found on the page “Security information”

I cannot log in to CIC eLounge. What do I do?

If you have forgotten your user ID or it has been blocked, please call the CIC eLounge Hotline.

If you cannot remember your password and you have entered an email address in CIC eLounge, click on “Forgot password” and follow the instructions on the screen.

How can I register a new mobile device if no activated mobile device is available for access to CIC eLounge (e.g. because I have lost it or inadvertently deleted the CIC eLounge app from my mobile device)?

During office hours:
Please contact the CIC eLounge Hotline by calling +41 58 268 16 30 or sending an email to elounge@cic.ch. They will be happy to help you register your mobile device for CIC eLounge from Monday to Friday, 8 a.m. to 5.30 p.m. (except on public holidays).

Outside office hours:
1.   Go to the CIC eLounge login page in your browser.
2.   Enter your user ID and password and click on “Login”.
3.   On the next page please click on the link on the left “Do you no longer have a registered mobile device?” to order a new letter with an authentication mosaic.
4.   The letter with the authentication mosaic will be sent to you by registered post.
5.   Once you have received the letter you will be able to register your new mobile device as described therein.

Please note: if you order a new authentication mosaic, all registered mobile devices will be automatically deleted and you will have no access to CIC eLounge until you have again registered a mobile device.

If you still have a mobile device with access to CIC eLounge activated, you can register further mobile devices in CIC eLounge yourself. To do so, please see the separate instructions on this help page.

How can I register a new mobile device if access to CIC eLounge with another device that has already been activated still works (e.g. because I replace my device)?

To add a new mobile device yourself for access to CIC eLounge you need another mobile device that already has activated* access to CIC eLounge:

1.   Go to the CIC eLounge login page in your browser.
2.   Enter your user ID and password and click on “Login”.
3.   Once you have logged in, click on “Settings” in the menu.
4.   Click on “My profile” > “Security settings” > “Your devices” > “Manage devices”.
5.   Select the already activated mobile device to which a registration request is to be sent by push notification.
6.   Confirm registration on the mobile device selected to access the “Device management” page on the eLounge website in your browser.
7.   Click on “Add new device” and add your new mobile device by following the steps described.

Please note: you can also deactivate or delete devices you no longer need under “Device management”.

*If no other activated mobile device with access to CIC eLounge is available you will need an activation letter. Please see the corresponding instructions on this help page.

What do I do if my CIC eLounge access has been blocked?

Please contact our CIC eLounge Hotline.

What is the correct way to log out of CIC eLounge?

To log out of CIC eLounge, please always use the “Log off” link on the top right (for PC and Mac) or the “Log off” link in the menu in the CIC eLounge app.